At Altitude28, we’re proud to offer more than just a table — we offer an experience above the city.
These policies are here to protect the atmosphere we’ve created, ensuring every guest enjoys their time with us to the fullest.
1.1. Company Details
Altitude 28 Restaurant & Sky Bar (Altitude28 Ltd) is a company registered in England and Wales with registered company number 11958019, operating under Altitude28 Ltd, 6 Homer Street, LONDON, W1H 4NT.
VAT number: (To be provided upon request)
1.3. Service
“We” (Altitude28 Ltd) provide a platform for customers to place orders for products (the "Products") or to make a table booking (the "Table Booking") through our website (the "Service").
1.4. Contract
The legal contract for the supply and purchase of Products is between you (the customer) and the restaurant fulfilling your order or reservation.
2.1. Customer Requests
We will always do our best to accommodate specific requests such as seating preferences or window tables; however, these are not guaranteed and are subject to availability on the day of your booking.
2.2. Deposit and Card Pre-Authorisation
To secure your reservation, a deposit of £10.00 per person is required. Your card will be pre-authorised for this amount. Funds are only charged in the event of a cancellation, no-show, or other breach of the terms outlined below.
2.3. Cancellations and Amendments
You may cancel or amend your reservation up to 24 hours prior to your booking time using the confirmation link provided. Cancellations after this period are subject to the terms below.
2.4. No-Shows, Late Cancellations & Incomplete Attendance
If you cancel with less than 24 hours’ notice or do not arrive for your reservation, £10.00 per person will be charged to your card.
If fewer guests attend than originally booked, £10.00 per person will be charged for each guest not in attendance, regardless of notice.
3.1. Timeliness and Table Hold
We kindly ask all guests to arrive on time. Tables are held for 15 minutes past the booking time. After that, we reserve the right to release the table and mark the reservation as a no-show.
3.1.1. Arrivals After the 15-Minute Grace Period
If your table has been released after the 15-minute grace period, we will do our very best to seat you as soon as possible. However, availability cannot be guaranteed and delays should be expected. Please note that compensation will not be offered in such situations.
3.2. Dining Time
Each reservation allows for a 2-hour dining experience to ensure timely seating for all our guests.
3.3. Alcohol Policy – Zero Tolerance
Bringing your own alcohol is strictly prohibited. A £36 corkage fee per item will be immediately added to your bill for any off-site alcohol brought into the restaurant. This policy is enforced without exception.
3.4. Smoking & Vaping
Smoking and vaping are not permitted anywhere on the premises, including the restaurant, reception, lifts, and restrooms. We do not offer designated smoking areas.
3.5. Drugs and Illegal Substances – Zero Tolerance
We maintain a zero-tolerance policy regarding illegal drugs. Staff perform routine checks to ensure safety and compliance. If you or anyone in your party is found to be using, possessing, or distributing drugs, the police will be contacted immediately, and your entire group will be asked to leave.
3.6. Respecting Our Team
Our staff are here to ensure a welcoming and professional environment for all. Any form of abusive, threatening, or disrespectful behaviour will result in immediate removal of the entire party from the premises. In such cases, the full bill will be charged, regardless of whether the meal or service was completed.
3.7. Children
We welcome well-behaved children. Due to a limited number of high chairs, please request one when making your booking. Children must remain seated and supervised at all times.
3.8. Dress Code
Our dress code is smart casual. We respectfully ask that guests refrain from wearing sportswear, beachwear, or clothing that may detract from the ambiance of the restaurant.
3.9. Allergies and Dietary Requirements
Allergens present (or potentially present) in each dish are clearly indicated on our menu. If you have an allergy, please inform your server. We will always do our best to adapt a dish where possible; however, this may not always be feasible, and we cannot guarantee a completely allergen-free environment.
3.10. Celebrations and External Items
You may bring external celebration items such as cakes or balloons, provided you inform us in advance. A £20 handling and plating fee applies for any external food or decorative items brought onto the premises.
3.11. Photography and Filming
You are welcome to take discreet, personal photos or videos during your visit, provided it does not disturb other guests. Altitude28 Ltd reserves the right to restrict or prohibit photography or filming at any time.
All images and footage captured within our premises are considered to be taken with the implied permission of Altitude28 Ltd and are deemed the intellectual property of Altitude28 Ltd.
They may not be used for commercial, promotional, or public purposes (including sponsored content or advertising) without our express written consent.
By filming or photographing in the restaurant, you agree to these conditions and waive any claim to ownership or use for commercial purposes.
3.12. Pet Policy
While we love animals, pets (including dogs, cats, etc.) are not permitted inside our premises, with the exception of registered guide dogs. We appreciate your understanding.
3.13. Bar Area Policy
Our bar area operates on a first-come, first-served basis, and we do not accept reservations for bar seating.
Reservations are intended for dining only. If a table is booked exclusively for drinks, a £10.00 per person charge will apply, as the table could have been made available to guests dining with us. We kindly ask for your cooperation.
3.14. Payment Methods
We accept cash as well as all major credit and debit cards. Please note that we do not accept cheques under any circumstances.
For all bookings, a single itemised bill will be presented to the table. It is the responsibility of your party to discuss and calculate how you wish to divide the total. While we do not split individual items, we are happy to process multiple payments, provided each guest clearly communicates the amount they wish to pay.
To keep service running smoothly, we kindly ask that your party agree on the bill split before notifying a member of staff.
Any unpaid amount remaining at the end of the transaction will be the responsibility of the final guest settling the bill, or where applicable, will be charged to the card on file associated with the reservation.
3.15. CCTV Monitoring
For the safety and security of our guests and staff, CCTV is in operation throughout the premises. Footage may be used in accordance with our privacy policy and UK data protection regulations.
3.16. Lost Property
Altitude28 accepts no responsibility for personal belongings left unattended during your visit. Found items will be held for a limited time. We encourage all guests to keep valuables with them at all times.
3.17. Venue-Initiated Changes
While extremely rare, we reserve the right to cancel or amend a booking due to unforeseen operational issues or events beyond our control (e.g. technical faults, emergencies). In such cases, no charges will apply, and we will notify you as early as possible.
3.18. Noise & Consideration
We ask all guests to be mindful of their volume while dining. Excessive noise or behaviour that disturbs other guests may result in the entire party being asked to leave. This helps maintain a calm and enjoyable atmosphere for everyone.
By confirming your reservation, you agree to all terms outlined above on behalf of your entire party. These policies are in place to maintain a safe, enjoyable, and respectful environment for all our guests and staff.
“We would like to treat everyone here like family. We want to create a professional yet relaxing atmosphere for everyone to enjoy.”
